Loss Adjuster

Who we are:

Customers get quotes from several carriers at once, and we handle renewals and policy changes. Since 1991, the agency has placed crop and farm coverage across Bagmati Province. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

Valley Insurance Services is hiring for the Casualty unit. Claims come in from policyholders, claimants and agents. We need someone fair, organised and good on the phone with people who have just had a bad day. Fully remote. You can work from anywhere in Nepal. We use Slack, Notion and Google Meet. Cameras on for team calls.

Main duties:

• Communicate decisions in writing, including coverage position letters
• Document every file activity in Guidewire ClaimCenter
• Investigate claims by taking recorded statements from insureds, claimants and witnesses
• Set and adjust reserves as files develop
• Work catastrophe deployments after major storms, sometimes for weeks at a time
• Meet state fair claims practices deadlines
• Manage rental, repair shop and vendor assignments

Qualifications:

• 2-4 years of claims handling experience
• Able to climb ladders and access roofs for property inspections
• Clear writer for file notes and letters
• Comfortable handling a high caseload with deadlines
• Valid driver's licence and clean driving record

Also helpful:

• Catastrophe claims experience
• AIC, CPCU or similar designation

Benefits:

• Medical insurance
• Company laptop
• Internet allowance
• Flexible hours
• Paid leave
• Dashain bonus

The posting will close once we have a strong shortlist.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Valley Insurance Services.