Lead Business Analyst

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Headquartered in North Charleston, the company has grown since 2002 by acquiring regional IT providers. Founded in 2002, we now have 540 employees.

Westbury Technology Group is in the middle of a NetSuite rollout and a Salesforce cleanup. You will work on both. Contract and full-time options available. We hire in Peru through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Eastern time. You get a company laptop and a headset before you start.

Essential duties and responsibilities

• Identify gaps between the system and how people actually do the work
• Plan and run user acceptance testing, and track defects to resolution
• Maintain a prioritized backlog with the product owner
• Prepare training materials and job aids for new processes
• Analyse data in Excel and SQL to size problems and measure results
• Work with developers and vendors to clarify requirements during the build
• Map current and future-state processes in Visio or Lucidchart
• Support go-lives with hands-on help and issue triage

What you'll need

• 7+ years as a business analyst or in a similar requirements role
• Bachelor's degree in business, information systems or a related field
• Jira and Confluence experience
• Experience writing user stories, requirements documents and test cases

Perks and benefits

• Co-working space stipend
• Company laptop
• Public holidays observed per your country
• Health insurance through our employer-of-record partner
• Paid parental leave
• Monthly internet allowance

Candidates must be eligible to work in Peru.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Westbury Technology Group LLC.