Lead Business Analyst

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Headquartered in North Charleston, the company has grown since 2002 by acquiring regional IT providers. Founded in 2002, we now have 540 employees.

About the role

Westbury Technology Group is hiring a Lead Business Analyst to work remotely from North Macedonia. We want someone who writes clear user stories, asks the uncomfortable question in requirements sessions and tests what gets built. The company is based in North Charleston, the US. Our team works from several countries. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. You will need at least 4 hours of overlap with US Eastern time.

What you'll do

• Support go-lives with hands-on help and issue triage
• Document business rules, data definitions and report logic
• Map current and future-state processes in Visio or Lucidchart
• Identify gaps between the system and how people actually do the work
• Work with developers and vendors to clarify requirements during the build
• Prepare training materials and job aids for new processes

Qualifications

• 7+ years as a business analyst or in a similar requirements role
• Advanced Excel skills
• Familiar with Agile and Scrum
• Working knowledge of SQL for basic queries
• Bachelor's degree in business, information systems or a related field
• Jira and Confluence experience

Nice to have

• CBAP or PMI-PBA certification
• Process improvement training such as Lean Six Sigma
• NetSuite, SAP or Dynamics 365 implementation experience

What we offer

• Annual rate review
• Long-term engagement
• Flexible hours
• Paid time off

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Westbury Technology Group LLC.