Lead Business Analyst

Company overview:

Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Ottawa Valley Systems builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors. Releases go out Tuesday mornings, never on Fridays.

Job summary:

Ottawa Valley Systems is in the middle of a NetSuite rollout and a Salesforce cleanup. You will work on both. We are headquartered in Calgary and have been hiring remotely since 2020. Contract role, full-time hours, paid in USD at the end of each month. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Day to day:

• Maintain a prioritized backlog with the product owner
• Support go-lives with hands-on help and issue triage
• Present findings and recommendations to managers and executives
• Analyse data in Excel and SQL to size problems and measure results
• Map current and future-state processes in Visio or Lucidchart
• Prepare training materials and job aids for new processes
• Write user stories and acceptance criteria in Jira

Who you are:

• 8+ years as a business analyst or in a similar requirements role
• Clear writer and presenter
• Experience writing user stories, requirements documents and test cases
• Comfortable leading workshops with people who disagree

What you get:

• Paid time off
• Company laptop

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ottawa Valley Systems.