Lead Business Analyst

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts.

We want someone who writes clear user stories, asks the uncomfortable question in requirements sessions and tests what gets built. MTN IT is in the middle of a NetSuite rollout and a Salesforce cleanup. You will work on both. You can work from home anywhere in Italy. We have no office requirement. Weekday working hours, with room to shift your day when needed.

What you'll be doing:

• Evaluate vendor software against requirements.
• Work with developers and vendors to clarify requirements during the build.
• Identify gaps between the system and how people actually do the work.
• Present findings and recommendations to managers and executives.
• Maintain a prioritized backlog with the product owner.

Minimum qualifications:

• 8-10 years as a business analyst or in a similar requirements role.
• Working knowledge of SQL for basic queries.
• Familiar with Agile and Scrum.
• Jira and Confluence experience.
• Bachelor's degree in business, information systems or a related field.

Pay and benefits:

• Private health insurance.
• Meal vouchers.
• Flexible remuneration plan.
• Training budget.
• Life insurance.
• Remote work allowance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at MTN IT.