Lead Business Analyst

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Tickets live in ConnectWise and everyone logs time to the quarter hour.

Position summary:

Our team is growing and we are hiring a Lead Business Analyst. Contract and full-time options available. Our team is spread across 12 countries. Headquarters is in New Delhi. You will be employed through our employer-of-record partner in the US, with a local contract and salary paid in USD. You need a reliable internet connection and somewhere quiet to work.

Duties:

• Identify gaps between the system and how people actually do the work
• Run requirements sessions with business users and document what they need
• Work with developers and vendors to clarify requirements during the build
• Write user stories and acceptance criteria in Jira
• Present findings and recommendations to managers and executives
• Prepare training materials and job aids for new processes
• Document business rules, data definitions and report logic
• Plan and run user acceptance testing, and track defects to resolution

What you need:

• 8+ years as a business analyst or in a similar requirements role
• Advanced Excel skills
• Clear writer and presenter
• Jira and Confluence experience
• Familiar with Agile and Scrum

Preferred qualifications:

• Salesforce Administrator certification
• CBAP or PMI-PBA certification

Expected salary range: $132,000 - $164,000 annually, plus bonus eligibility.

Perks and benefits:

• Annual learning budget
• Co-working space stipend
• Annual team retreat
• Paid sick days

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please include a short note on why this role interests you.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ledgercraft.