Junior Business Analyst

Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Across Texas, the company runs 14 branch offices and a central depot for hardware staging and imaging. Tickets live in ConnectWise and everyone logs time to the quarter hour.

About the role:

Woolspring is in the middle of a NetSuite rollout and a Salesforce cleanup. You will work on both. The Junior Business Analyst gathers requirements, maps current processes and works with IT and vendors to deliver the system changes the business needs. Our team is spread across 11 countries. Headquarters is in Houston. We hire in Bangladesh through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. You will need a stable internet connection and a backup power source (UPS or inverter).

In this role you will:

• Prepare training materials and job aids for new processes
• Support go-lives with hands-on help and issue triage
• Plan and run user acceptance testing, and track defects to resolution
• Map current and future-state processes in Visio or Lucidchart
• Run requirements sessions with business users and document what they need
• Document business rules, data definitions and report logic
• Write user stories and acceptance criteria in Jira
• Analyse data in Excel and SQL to size problems and measure results

Qualifications:

• 1+ years as a business analyst or in a similar requirements role
• Jira and Confluence experience
• Working knowledge of SQL for basic queries
• Comfortable leading workshops with people who disagree

Preferred qualifications:

• Process improvement training such as Lean Six Sigma
• Power BI or Tableau
• Finance or supply chain domain knowledge
• CBAP or PMI-PBA certification

Perks and benefits:

• Home office setup budget
• Annual team retreat
• 20 days paid time off
• Company laptop
• Monthly internet allowance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Woolspring.