Junior Business Analyst, Salesforce

We operate two 24/7 network operations centres and a security operations centre, staffed in three shifts. We started in 2021 and have grown to about 240 people. Certification exams are paid for, and passing one comes with a raise.

Role overview

This is a newly created position. The Junior Business Analyst, Salesforce gathers requirements, maps current processes and works with IT and vendors to deliver the system changes the business needs. The company is based in Jacksonville, the US. We are a distributed team spread across a few time zones. We hire in Iceland through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours are 9:00 AM to 1:00 PM US Eastern.

Main duties

• Identify gaps between the system and how people actually do the work
• Prepare training materials and job aids for new processes
• Map current and future-state processes in Visio or Lucidchart
• Document business rules, data definitions and report logic
• Run requirements sessions with business users and document what they need

Minimum qualifications

• 0-2 years as a business analyst or in a similar requirements role
• Jira and Confluence experience
• Advanced Excel skills
• Familiar with Agile and Scrum
• Working knowledge of SQL for basic queries
• Experience writing user stories, requirements documents and test cases
• Bachelor's degree in business, information systems or a related field

Preferred

• Process improvement training such as Lean Six Sigma
• CBAP or PMI-PBA certification
• NetSuite, SAP or Dynamics 365 implementation experience
• Salesforce Administrator certification

Rate: ISK 570,000 - ISK 690,000/month

What we offer

• Public holidays observed per your country
• Health insurance through our employer-of-record partner
• Stock options
• Co-working space stipend
• 20 days paid time off
• Annual salary review
• Paid parental leave

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Outcrop LLC.