Junior Business Analyst

Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2004. Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends.

The role:

Looking for a Junior Business Analyst who wants to stay somewhere for a while. This role sits between business users and the technical team. You need to speak both languages. Remote position. Most of the team is in Mississauga, but nobody is required to come in. You can set your own hours around a daily morning check-in. You will need a reliable internet connection and a quiet place to work.

Main duties:

• Present findings and recommendations to managers and executives.
• Support go-lives with hands-on help and issue triage.
• Analyze data in Excel and SQL to size problems and measure results.
• Plan and run user acceptance testing, and track defects to resolution.
• Work with developers and vendors to clarify requirements during the build.
• Maintain a prioritized backlog with the product owner.

You'll need:

• 0-2 years as a business analyst or in a similar requirements role.
• Bachelor's degree in business, information systems or a related field.
• Comfortable leading workshops with people who disagree.
• Clear writer and presenter.

Also helpful:

• Salesforce Administrator certification.
• NetSuite, SAP or Dynamics 365 implementation experience.
• Power BI or Tableau.

Pay and benefits:

$62,000 to $77,000 annually

• Extended health and dental benefits.
• RRSP matching.
• Three weeks paid vacation to start.
• Annual bonus.
• Employee and family assistance program.
• Life insurance.
• Paid vacation.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pelletier Tech Support Ltd..