IT Support Technician

A bit about us

From the El Paso office, we cover clients within about a two-hour drive and support remote sites through RMM tools. Based in El Paso, Willow Creek Computer Services also runs a small colocation rack for clients who want local backups. Certification exams are paid for, and passing one comes with a raise.

Willow Creek Computer Services is hiring an IT Support Technician to work remotely from the US. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Remote within the US. The team meets in El Paso once a quarter, travel covered. Communication happens mostly in Slack and short video calls.

Responsibilities

• Track hardware inventory and warranty status in the asset system.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Keep ticket notes and time entries up to date.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.

You'll need

• 1+ years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• High school diploma or GED required. Associate degree in IT preferred.
• Familiarity with Microsoft 365 admin tasks.
• Valid driver's license and reliable transportation for travel between sites.
• Working knowledge of Windows 10/11 and basic macOS support.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Why work with us

Expected salary range: $23.00 - $27.00 per hour, plus bonus eligibility.

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid time off.

Willow Creek Computer Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Willow Creek Computer Services, LLC.