IT Support Technician

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. The previous person in this role moved to another team. We want someone who stays calm with frustrated users and keeps good notes in the ticket. You can work from home anywhere in the US. We have no office requirement.

• Track hardware inventory and warranty status in the asset system.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Install and update approved software and remove anything unlicensed.
• Keep ticket notes and time entries up to date.

Skills and experience:

• 1+ years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• Experience with Active Directory user and group management.

Schedule: Weekdays, 7:00 AM to 3:30 PM.

Salary: $23.50 - $28.50 per hour

We offer life insurance, dental insurance, employee assistance program, weekly pay, overtime available and short- and long-term disability.

Please include a short note on why this role interests you.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Headrace Technology Group.