IT Support Technician

We install and support network cabling, Wi-Fi, servers and VoIP phone systems for businesses across North Carolina. Typical projects include office moves, server migrations to Azure, and replacing aging switches and access points.

Position summary

This role opened up after a team member moved internally. Our Desktop Support team closes around 600 tickets a month and needs one more person on the desk. You can work from home anywhere in the US. We have no office requirement. Communication happens mostly in Slack and short video calls.

Day to day

• Connect remote users to VPN and troubleshoot access issues
• Write and update knowledge base articles for common problems
• Escalate network, server and application problems to the right team with clear notes
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Keep ticket notes and time entries up to date
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Lift and move equipment up to 50 lbs and work under desks when needed

Qualifications

• 1-2 years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• Working knowledge of Windows 10/11 and basic macOS support
• High school diploma or GED required. Associate degree in IT preferred
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Customer service skills and patience with non-technical users
• Familiarity with Microsoft 365 admin tasks

Nice to have

• Intune, Jamf or SCCM/MECM
• Experience supporting healthcare, legal or manufacturing environments
• Basic PowerShell scripting
• Network+ or Microsoft MD-102 certification

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

The base pay range for this position is $51,000 - $59,000 per year. Actual pay depends on experience, skills and location.

Compensation and benefits

• Health insurance
• 401(k) with company match
• Paid holidays
• Home office stipend
• Referral program
• Vision insurance
• 401(k) with 4% match

Washington IT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Washington IT LLC.