IT Support Technician

Wakeley Data Systems is a managed services provider with 360 employees, supporting more than 1,500 client organisations across Estonia. Headquartered in Tartu, the company has grown since 2012 by acquiring regional IT providers. Lunch is usually whatever is closest to the client site.

Job summary:

As IT Support Technician at Wakeley Data Systems, you'll handle day-to-day IT requests for about 250 employees across two offices. The company is based in Tartu, Estonia. The team is spread across multiple countries. Employment is through our payroll partner in Portugal. Salary is paid monthly in euros. Communication happens mostly in Slack and short video calls.

What you'll do:

• Install and update approved software and remove anything unlicensed
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Track hardware inventory and warranty status in the asset system
• Connect remote users to VPN and troubleshoot access issues
• Keep ticket notes and time entries up to date
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

What you need:

• 1-2 years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• Working knowledge of Windows 10/11 and basic macOS support
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Customer service skills and patience with non-technical users
• Experience with Active Directory user and group management
• High school diploma or GED required. Associate degree in IT preferred

Preferred:

• Network+ or Microsoft MD-102 certification
• ITIL 4 Foundation

Rate: €1,350 - €1,700/month

Compensation and benefits:

• Flexible hours
• Paid sick days
• Co-working space stipend
• Two weeks of paid leave at year end

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wakeley Data Systems.