IT Support Technician

About TWN Tech Support:

Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2011. From the Chicago office, we cover clients within about a two-hour drive and support remote sites through RMM tools. Our dress code is a company polo and clean jeans.

Our team is growing and we are hiring an IT Support Technician. Our End User Services team closes around 600 tickets a month and needs one more person on the desk. Remote within the US. The team meets in Chicago once a quarter, travel covered.

Day to day:

• Track hardware inventory and warranty status in the asset system.
• Connect remote users to VPN and troubleshoot access issues.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Keep ticket notes and time entries up to date.

About you:

• 1+ years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• CompTIA A+ certification or equivalent hands-on experience.
• Experience with Active Directory user and group management.
• Customer service skills and patience with non-technical users.

What we offer:

Rate: $25.50 - $28.00 an hour

• Overtime available.

Send us your resume. No cover letter needed.

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TWN Tech Support.