IT Support Technician

A bit about us:

Headquartered in Tallinn, the company has grown since 1998 by acquiring regional IT providers. Founded in 1998, we now have 1,600 employees.

Position summary:

As IT Support Technician at Stonebridge Technology Group, you'll handle day-to-day IT requests for about 250 employees across two offices. Remote, open to candidates across Estonia. Day-to-day communication is in Slack and Google Meet.

Duties:

• Escalate network, server and application problems to the right team with clear notes
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers

About you:

• 1-2 years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• Valid driver's licence and reliable transportation for travel between sites
• Working knowledge of Windows 10/11 and basic macOS support
• High school diploma or GED required. Associate degree in IT preferred
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Bonus points:

• ITIL 4 Foundation

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Compensation and benefits:

Salary range: €1,500 - €1,900 monthly

• Private medical care
• Extra annual leave days
• Annual bonus
• Overtime paid
• Multisport card
• Cafeteria benefit system

The posting will close once we have a strong shortlist.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stonebridge Technology Group AS.