IT Support Technician - Remote

From the El Paso office, we cover clients within about a two-hour drive and support remote sites through RMM tools. Based in El Paso, Willow Creek Computer Services also runs a small colocation rack for clients who want local backups. Certification exams are paid for, and passing one comes with a raise.

The role:

This is a newly created position. As IT Support Technician - Remote at Willow Creek Computer Services, you'll handle day-to-day IT requests for about 250 employees across two offices. We want someone who stays calm with frustrated users and keeps good notes in the ticket.

Main duties:

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Keep ticket notes and time entries up to date.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Escalate network, server and application problems to the right team with clear notes.
• Connect remote users to VPN and troubleshoot access issues.

Qualifications:

• Customer service skills and patience with non-technical users.
• Familiarity with Microsoft 365 admin tasks.
• High school diploma or GED required. Associate degree in IT preferred.
• Valid driver's license and reliable transportation for travel between sites.
• Working knowledge of Windows 10/11 and basic macOS support.
• CompTIA A+ certification or equivalent hands-on experience.

Preferred qualifications:

• Basic PowerShell scripting.
• Intune, Jamf or SCCM/MECM.
• Experience supporting healthcare, legal or manufacturing environments.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Rate: $25.50-$27.50 an hour

Compensation and benefits:

• Medical, dental and vision insurance.
• 401(k) with a 100% match up to 5%.
• Paid holidays.
• Home office stipend.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Willow Creek Computer Services, LLC.