IT Support Technician, Remote

Blue Ridge Bank & Trust is a regional bank with over 200 branches and 670 employees across New York. Operations centres in New York City and two other cities handle deposits, card services and loan servicing. Banking holidays are paid days off.

Job summary:

We're looking for an IT Support Technician, Remote to join our team. This is a remote role. Our Desktop Support team closes around 600 tickets a month and needs one more person on the desk. We are headquartered in New York City and have been hiring remotely since 2020. This is a full-time remote role. We use an employer of record in Croatia, so you get a proper employment contract, not a freelance agreement. You will need at least 4 hours of overlap with US Eastern time. We send you a laptop and the accessories you need on day one.

Day to day:

• Write and update knowledge base articles for common problems.
• Install and update approved software and remove anything unlicensed.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Connect remote users to VPN and troubleshoot access issues.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.

What you need:

• 0-2 years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Customer service skills and patience with non-technical users.
• High school diploma or GED required. Associate degree in IT preferred.

Preferred qualifications:

• Network+ or Microsoft MD-102 certification.
• Experience supporting healthcare, legal or manufacturing environments.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Compensation and benefits:

• Company laptop.
• 24 days paid time off.
• Home office setup budget.
• Annual team retreat.

Only shortlisted candidates will be contacted.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Blue Ridge Bank & Trust.