IT Support Technician

Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits.

Role overview

Qureshi IT has an opening for an IT Support Technician. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Employment is through our payroll partner in the US. Salary is paid monthly in USD. You will work Dubai business hours, Monday to Friday. You get a company laptop and a headset before you start.

In this role you will

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Write and update knowledge base articles for common problems.
• Lift and move equipment up to 50 lbs and work under desks when needed.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Keep ticket notes and time entries up to date.

Qualifications

• 1+ years of help desk or desktop support experience.
• CompTIA A+ certification or equivalent hands-on experience.
• Customer service skills and patience with non-technical users.
• Valid driver's license and reliable transportation for travel between sites.
• High school diploma or GED required. Associate degree in IT preferred.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Salary: $20.50 - $24.50 per hour

Compensation and benefits

• 24 days paid time off.
• Flexible hours.
• Company laptop.
• Annual team retreat.

Qureshi IT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Qureshi IT.