IT Support Technician

Nursing, allied health, research and support services staff work across urban and rural campuses. Panhandle Health is a health system of 12 hospitals, more than 150 clinics and 630 employees.

Job summary

Looking for an IT Support Technician who wants to stay somewhere for a while. We want someone who stays calm with frustrated users and keeps good notes in the ticket. This position supports our Bakersfield office in person, with occasional travel to smaller sites.

In this role you will

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Fix printers, docking stations, monitors and conference room AV equipment
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Track hardware inventory and warranty status in the asset system
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Keep ticket notes and time entries up to date
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice

What you'll need

• 1+ years of help desk or desktop support experience
• Customer service skills and patience with non-technical users
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Valid driver's license and reliable transportation for travel between sites
• Ability to lift up to 50 lbs
• Familiarity with Microsoft 365 admin tasks

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

What we offer

Expected salary range: $23.50-$26.00 per hour, plus bonus eligibility.

• Flexible spending account
• Free parking

Panhandle Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Panhandle Health LLC.