IT Support Technician

Our sporting goods stores carry hunting, fishing, camping and team sports gear. Most of our staff work the sales floor, the registers and the stockroom.

Job summary

The IT Support Technician is the first point of contact for staff with computer, phone, printer and account problems. On site, Fairbanks.

Essential duties and responsibilities

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Track hardware inventory and warranty status in the asset system.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Fix printers, docking stations, monitors and conference room AV equipment.
• Write and update knowledge base articles for common problems.

Qualifications

• 1+ years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• CompTIA A+ certification or equivalent hands-on experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Ability to lift up to 50 lbs.
• Familiarity with Microsoft 365 admin tasks.
• High school diploma or GED required. Associate degree in IT preferred.

Nice to have

• Network+ or Microsoft MD-102 certification.
• ITIL 4 Foundation.
• Basic PowerShell scripting.

Pay: $25.00-$27.50 an hour

Benefits

• Health insurance.
• 401(k) with 4% match.
• 11 paid holidays.
• Employee discount.
• Referral program.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

No agencies or third-party recruiters, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Palmetto Outfitters.