IT Support Technician

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware.

Position summary:

We're looking for an IT Support Technician to join our team. This is a remote role. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Remote within France. The team meets in Lyon once a quarter, travel covered. Clear written English is a must, as the team works across time zones.

What you'll be doing:

• Connect remote users to VPN and troubleshoot access issues
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Write and update knowledge base articles for common problems

What you need:

• CompTIA A+ certification or equivalent hands-on experience
• Working knowledge of Windows 10/11 and basic macOS support
• Customer service skills and patience with non-technical users
• High school diploma or GED required. Associate degree in IT preferred
• Experience with Active Directory user and group management

Preferred qualifications:

• Meraki or Ubiquiti networking gear
• Intune, Jamf or SCCM/MECM

Schedule: Weekdays, 7:00 AM to 3:30 PM

What you get:

• Health insurance (mutuelle) covered at 60%
• Overtime paid
• Meal vouchers
• Profit-sharing

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Junipersmith SAS.