IT Support Technician II

Clients pay a flat annual fee, and the firm takes no commissions. We started in 1964 and have grown to about 190 people. Our Detroit team is growing and we are hiring an IT Support Technician II.

Our End User Services team closes around 600 tickets a month and needs one more person on the desk. The work is on site and cannot be done remotely.

MAIN DUTIES

• Write and update knowledge base articles for common problems
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Fix printers, docking stations, monitors and conference room AV equipment
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone

WHO YOU ARE

• 3-5 years of help desk or desktop support experience
• Experience with Active Directory user and group management
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Working knowledge of Windows 10/11 and basic macOS support
• High school diploma or GED required. Associate degree in IT preferred

Job Type: Full-time

Pay: $28.00 - $32.50 an hour

Expected hours: No less than 32 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Paid training
• Weekly pay

Schedule:

• No weekends
• Day shift

Experience:

• IT Support Specialist: 1 year (Required)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Winchbound Lending.