IT Support Technician II

Wakeley Data Systems is a managed services provider with 360 employees, supporting more than 1,500 client organisations across Estonia. Headquartered in Tartu, the company has grown since 2012 by acquiring regional IT providers. Lunch is usually whatever is closest to the client site.

The position

Our team is growing and we are hiring an IT Support Technician II. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Our IT team closes around 600 tickets a month and needs one more person on the desk. We are headquartered in Tartu and have been hiring remotely since 2020. This is a full-time remote role. We use an employer of record in Belgium, so you get a proper employment contract, not a freelance agreement.

What you'll do

Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice. Connect remote users to VPN and troubleshoot access issues. Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID. Write and update knowledge base articles for common problems. Escalate network, server and application problems to the right team with clear notes. Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone. Track hardware inventory and warranty status in the asset system.

Required qualifications

3-5 years of help desk or desktop support experience. Experience with Active Directory user and group management. Working knowledge of Windows 10/11 and basic macOS support. Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting. CompTIA A+ certification or equivalent hands-on experience.

Nice to have

Intune, Jamf or SCCM/MECM. Experience supporting healthcare, legal or manufacturing environments. ITIL 4 Foundation. Network+ or Microsoft MD-102 certification.

Perks and benefits

Monthly internet allowance. Paid parental leave. 20 days paid time off. Annual salary review. Company laptop.

Please submit your CV in English.

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wakeley Data Systems.