IT Support Technician II

A bit about us:

We make compressors, generators and power equipment sold through distributors worldwide. We started in 1915 and have grown to about 75,000 people.

We are adding an IT Support Technician II to our IT team. This position supports our Murfreesboro office in person, with occasional travel to smaller sites.

What you'll do:

• Connect remote users to VPN and troubleshoot access issues.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Keep ticket notes and time entries up to date.
• Escalate network, server and application problems to the right team with clear notes.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Lift and move equipment up to 50 lbs and work under desks when needed.

You'll need:

• 2+ years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Valid driver's license and reliable transportation for travel between sites.
• High school diploma or GED required. Associate degree in IT preferred.
• Experience with Active Directory user and group management.
• CompTIA A+ certification or equivalent hands-on experience.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Compensation and benefits:

• Medical, dental and vision insurance.
• 401(k) with company match.
• Three weeks of PTO to start.
• Employee discount.

EOE. We participate in E-Verify.

We read every application and reply within about a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thornbury Industries Inc..