IT Support Technician II

Company overview:

Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments. Founded in 2001, we now have 130 employees. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

The position:

Our Service Desk team closes around 600 tickets a month and needs one more person on the desk. The IT Support Technician II is the first point of contact for staff with computer, phone, printer and account problems.

What you'll do:

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Escalate network, server and application problems to the right team with clear notes
• Fix printers, docking stations, monitors and conference room AV equipment

Qualifications:

• 2-4 years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• Familiarity with Microsoft 365 admin tasks
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Valid driver's licence and reliable transportation for travel between sites
• Experience with Active Directory user and group management

Preferred qualifications:

• Experience supporting healthcare, legal or manufacturing environments

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

What we offer:

Compensation: PLN 6,500 to PLN 8,600/month

• Private medical care
• Life insurance
• Multisport card
• Overtime paid

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Steading Systems.