IT Support Technician II

Our facilities run lean manufacturing, with daily tier meetings and visual boards. Selwyn Manufacturing is an industrial manufacturer with 8,600 employees and plants in eight countries.

THE POSITION:

The previous person in this role moved to another team. The IT Support Technician II is the first point of contact for staff with computer, phone, printer and account problems. This is a full-time remote role. We use an employer of record in Norway, so you get a proper employment contract, not a freelance agreement. You will need at least 3 hours of overlap with US Pacific time. We talk mostly in Slack and hop on quick calls when something needs discussing.

JOB DUTIES:

Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf. Write and update knowledge base articles for common problems. Escalate network, server and application problems to the right team with clear notes. Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint. Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice. Connect remote users to VPN and troubleshoot access issues.

QUALIFICATIONS:

2-4 years of help desk or desktop support experience. Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting. Experience with Active Directory user and group management. Working knowledge of Windows 10/11 and basic macOS support. High school diploma or GED required. Associate degree in IT preferred. Valid driver's licence and reliable transportation for travel between sites.

NICE TO HAVE:

Experience supporting healthcare, legal or manufacturing environments. Meraki or Ubiquiti networking gear. Intune, Jamf or SCCM/MECM.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Pay: NOK 220,000 to NOK 280,000/year

PAY AND BENEFITS:

Annual salary review. Performance bonus. 20 days paid time off. Wellness allowance. Health insurance through our employer-of-record partner.

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Selwyn Manufacturing.