IT Support Technician II

This is a newly created position. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Our Service Desk team closes around 600 tickets a month and needs one more person on the desk. Fully remote. You can work from anywhere in Switzerland. You will write a lot of updates, so clear written English is important.

In this role you will

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Keep ticket notes and time entries up to date.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Write and update knowledge base articles for common problems.
• Track hardware inventory and warranty status in the asset system.
• Connect remote users to VPN and troubleshoot access issues.

You'll need

• 3+ years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• CompTIA A+ certification or equivalent hands-on experience.
• Customer service skills and patience with non-technical users.
• High school diploma or GED required. Associate degree in IT preferred.
• Working knowledge of Windows 10/11 and basic macOS support.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

What you get

Pay: CHF 50,000 - CHF 59,000 annually

• Company pension scheme.
• Holiday pay.
• Home office equipment.
• Christmas bonus.
• JobRad bike leasing.
• Flexible working hours.
• 30 days of annual leave.

Company overview

Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. Founded in 2011, we now have 50 employees. Lunch is usually whatever is closest to the client site.

Candidates must be eligible to work in Switzerland.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rigi Computer Services.