IT Support Technician II

Consultants are staffed across industries early on, then specialize after a few years. Our practices cover strategy, operations, technology implementation, risk and human capital.

The IT Support Technician II is the first point of contact for staff with computer, phone, printer and account problems. This role is fully remote within the US. Communication happens mostly in Slack and short video calls.

Main duties:

• Write and update knowledge base articles for common problems
• Lift and move equipment up to 50 lbs and work under desks when needed
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Connect remote users to VPN and troubleshoot access issues

Requirements:

• 3+ years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• Working knowledge of Windows 10/11 and basic macOS support
• Valid driver's license and reliable transportation for travel between sites
• Customer service skills and patience with non-technical users

Nice to have:

• Intune, Jamf or SCCM/MECM
• ITIL 4 Foundation

What you get:

• Medical, dental and vision insurance
• 401(k) with 4% match
• 11 paid holidays
• Paid parental leave

Please include a short note on why this role interests you.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Quayside Partners.