IT Support Technician II

Distribution centers ship to retailers and food service distributors daily.

Role overview

This role opened up because a team member is relocating. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote, with occasional travel to Phoenix (a few times a year).

What you'll be doing

• Keep ticket notes and time entries up to date.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Escalate network, server and application problems to the right team with clear notes.
• Fix printers, docking stations, monitors and conference room AV equipment.

Minimum qualifications

• Working knowledge of Windows 10/11 and basic macOS support.
• Ability to lift up to 50 lbs.
• CompTIA A+ certification or equivalent hands-on experience.
• High school diploma or GED required. Associate degree in IT preferred.

Nice to have

• Network+ or Microsoft MD-102 certification.
• Meraki or Ubiquiti networking gear.
• ITIL 4 Foundation.
• Intune, Jamf or SCCM/MECM.

Benefits

• Medical, dental and vision insurance.
• 401(k) with a 100% match up to 5%.
• Paid holidays.
• $1,000 home office setup budget.

Patel's Provisions provides equal employment opportunities to all employees and applicants.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Patel's Provisions.