IT Support Technician II

Family-owned dealerships make up most of our acquisitions, and many former owners stayed on as general managers. We employ 460 people in sales, service, parts and collision. Family owned and operated since 2012.

Position summary:

We are adding an IT Support Technician II to our Service Desk team. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. This role is fully remote within the US.

Job duties:

• Keep ticket notes and time entries up to date.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Lift and move equipment up to 50 lbs and work under desks when needed.
• Connect remote users to VPN and troubleshoot access issues.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Escalate network, server and application problems to the right team with clear notes.

Requirements:

• 3+ years of help desk or desktop support experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Customer service skills and patience with non-technical users.
• CompTIA A+ certification or equivalent hands-on experience.

Preferred:

• Network+ or Microsoft MD-102 certification.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Perks and benefits:

The base pay range for this position is $35.00-$41.00 an hour. Actual pay depends on experience, skills and location.

• Medical, dental and vision insurance.
• 401(k) with company match.
• 11 paid holidays.
• Employee discount.
• Short- and long-term disability.
• Life insurance.

Please include a short note on why this role interests you.

Apply with your resume. A cover letter is optional.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at New York City Auto Plaza, LLC.