IT Support Technician II

Company overview:

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. Every tech does a bit of everything, from printer jams to firewall rules. Lunch is usually whatever is closest to the client site.

Job summary:

We want someone who stays calm with frustrated users and keeps good notes in the ticket. The IT Support Technician II is the first point of contact for staff with computer, phone, printer and account problems. Our team is spread across 9 countries. Headquarters is in Lawton. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. Equipment is provided, including a laptop.

What you'll do:

• Write and update knowledge base articles for common problems
• Connect remote users to VPN and troubleshoot access issues
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Track hardware inventory and warranty status in the asset system
• Keep ticket notes and time entries up to date

Minimum qualifications:

• 2+ years of help desk or desktop support experience
• Customer service skills and patience with non-technical users
• Working knowledge of Windows 10/11 and basic macOS support

Pay and benefits:

Compensation: $2,000 - $2,250 monthly

• Monthly internet allowance
• Annual rate review

Tell us your notice period and what salary you are looking for.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LBJ Business Technology.