IT Support Technician II

Job summary:

The IT Support Technician II is the first point of contact for staff with computer, phone, printer and account problems. This position is on site in Oulu.

Essential duties and responsibilities:

• Escalate network, server and application problems to the right team with clear notes
• Fix printers, docking stations, monitors and conference room AV equipment
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Write and update knowledge base articles for common problems
• Install and update approved software and remove anything unlicensed
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

Requirements:

• 3-5 years of help desk or desktop support experience
• Experience with Active Directory user and group management
• Customer service skills and patience with non-technical users
• Valid driver's licence and reliable transportation for travel between sites
• Working knowledge of Windows 10/11 and basic macOS support
• High school diploma or GED required. Associate degree in IT preferred

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

What we offer:

Compensation: €2,100 - €2,800/month

• Occupational pension
• Five weeks of annual leave
• Overtime compensation
• Flexible working hours

About Lappi Technology Group:

Lappi Technology Group provides managed IT for offices of 10 to 200 users: help desk, patching, backups, Microsoft 365 and firewall management. Our dress code is a company polo and clean jeans.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lappi Technology Group Oy.