IT Support Technician II

About the role

We are adding an IT Support Technician II to our IT Operations team. Our IT Operations team closes around 600 tickets a month and needs one more person on the desk. This role is fully remote within the US. Clear written English is a must, as the team works across time zones.

Day to day

Escalate network, server and application problems to the right team with clear notes. Lift and move equipment up to 50 lbs and work under desks when needed. Connect remote users to VPN and troubleshoot access issues. Write and update knowledge base articles for common problems. Track hardware inventory and warranty status in the asset system. Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint. Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.

About you

3+ years of help desk or desktop support experience. High school diploma or GED required. Associate degree in IT preferred. Customer service skills and patience with non-technical users. Experience with Active Directory user and group management.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Pay and benefits

Medical, dental and vision insurance. 401(k) with company match. Paid time off. Dental insurance. Weekly pay. Short- and long-term disability. Overtime available.

About the company

We work with Fortune 500 companies, federal agencies and large health systems. Our practices cover strategy, operations, technology implementation, risk and human capital. We write a lot: proposals, status reports, slide decks and final reports.

Lakewood Advisory is an Equal Opportunity Employer, including disability and protected veteran status.

New hires usually start two to three weeks after accepting an offer.

Please include a short note on why this role interests you.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakewood Advisory LLC.