IT Support Technician II

Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends. Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. Founded in 2021, we now have 60 employees. Our dress code is a company polo and clean jeans.

Role overview

JGD Networks is looking for an IT Support Technician II to join a small, steady team. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently.

Essential duties and responsibilities

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Write and update knowledge base articles for common problems
• Escalate network, server and application problems to the right team with clear notes
• Track hardware inventory and warranty status in the asset system
• Keep ticket notes and time entries up to date

Minimum qualifications

• 3+ years of help desk or desktop support experience
• Customer service skills and patience with non-technical users
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Valid driver's licence and reliable transportation for travel between sites
• Familiarity with Microsoft 365 admin tasks

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Perks and benefits

Rate: €24,000 - €32,000 a year

• Company pension scheme
• 30 days of annual leave
• Flexible working hours
• Paid overtime or time off in lieu
• JobRad bike leasing

Candidates must be eligible to work in Germany.

Shortlisted candidates will hear from us within two weeks.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at JGD Networks GmbH.