IT Support Technician II

We support about 60 local businesses, most within 30 minutes of the office. Clients have the owner's cell number, and the owner still takes the occasional Saturday call. We started in 2006 and have grown to about 32 people.

Role overview

We have an immediate opening for an IT Support Technician II in Honolulu. This position supports our Honolulu office in person, with occasional travel to smaller sites.

Main duties

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Lift and move equipment up to 50 lbs and work under desks when needed
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Escalate network, server and application problems to the right team with clear notes
• Connect remote users to VPN and troubleshoot access issues
• Fix printers, docking stations, monitors and conference room AV equipment
• Write and update knowledge base articles for common problems

Skills and experience

• CompTIA A+ certification or equivalent hands-on experience
• High school diploma or GED required. Associate degree in IT preferred
• Experience with Active Directory user and group management

Preferred qualifications

• ITIL 4 Foundation
• Intune, Jamf or SCCM/MECM
• Network+ or Microsoft MD-102 certification

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Perks and benefits

$31.00 - $36.00 an hour

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Three weeks of PTO to start

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ingleby IT.