IT Support Technician II

Headquartered in Phoenix since 2000, the company now sells in 40 countries and supports customers in 11 languages. Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. We started in 2000 and have grown to about 650 people.

Job summary

Hudson Valley Labs has an opening for an IT Support Technician II. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. We want someone who stays calm with frustrated users and keeps good notes in the ticket. You can work from home anywhere in the US. We have no office requirement. You will write a lot of updates, so clear written English is important.

Duties

• Lift and move equipment up to 50 lbs and work under desks when needed.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Escalate network, server and application problems to the right team with clear notes.
• Keep ticket notes and time entries up to date.
• Write and update knowledge base articles for common problems.

Required qualifications

• 2-4 years of help desk or desktop support experience.
• CompTIA A+ certification or equivalent hands-on experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Customer service skills and patience with non-technical users.
• Valid driver's license and reliable transportation for travel between sites.
• Working knowledge of Windows 10/11 and basic macOS support.

Preferred qualifications

• Intune, Jamf or SCCM/MECM.
• Experience supporting healthcare, legal or manufacturing environments.
• ITIL 4 Foundation.
• Network+ or Microsoft MD-102 certification.

Rate: $31.50 - $35.00/hr

What you get

• Referral program.

EOE. We participate in E-Verify.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Applicants must be authorized to work in the U.S.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hudson Valley Labs.