IT Support Technician II

Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it. Our office has a quiet floor and a loud floor.

The position

Hernandez Marketplace is looking for an IT Support Technician II to join a small, steady team. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Remote, open to candidates across the US. Clear written English is a must, as the team works across time zones.

Duties

• Track hardware inventory and warranty status in the asset system
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Connect remote users to VPN and troubleshoot access issues
• Keep ticket notes and time entries up to date
• Lift and move equipment up to 50 lbs and work under desks when needed
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

What you need

• 2+ years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• Valid driver's license and reliable transportation for travel between sites
• Customer service skills and patience with non-technical users
• Experience with Active Directory user and group management
• Working knowledge of Windows 10/11 and basic macOS support
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Preferred

• ITIL 4 Foundation
• Experience supporting healthcare, legal or manufacturing environments
• Basic PowerShell scripting

Schedule: Weekdays, 7:00 AM to 3:30 PM

$29.00-$32.50/hr

Benefits

• Medical, dental and vision insurance
• 401(k) with company match
• Paid holidays
• Home office stipend

Hernandez Marketplace is an Equal Opportunity Employer, including disability and protected veteran status.

Start dates are flexible, usually within a few weeks of an offer.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hernandez Marketplace Inc..