IT Support Technician II

Our plumbing crews handle new construction, remodels, water heaters, drain cleaning and sewer line repair. The fire protection division installs and inspects sprinkler systems and backflow devices.

Looking for an IT Support Technician II who wants to stay somewhere for a while. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. We work hybrid out of Austin, usually three days in, two days remote.

Key responsibilities:

• Write and update knowledge base articles for common problems.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Escalate network, server and application problems to the right team with clear notes.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Connect remote users to VPN and troubleshoot access issues.
• Track hardware inventory and warranty status in the asset system.

About you:

• 3+ years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• CompTIA A+ certification or equivalent hands-on experience.
• Valid driver's license and reliable transportation for travel between sites.
• Familiarity with Microsoft 365 admin tasks.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Compensation and benefits:

Expected salary range: $30.50 to $35.50/hr, plus bonus eligibility.

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• 11 paid holidays.
• Overtime available.
• Vision insurance.
• Gym membership reimbursement.
• Profit sharing.

Hernandez Brothers Electrical Contractors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

New hires usually start two to three weeks after accepting an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hernandez Brothers Electrical Contractors.