IT Support Technician II

Engagement teams range from three people to more than 200 on multi-year transformation programs.

Job summary:

The IT Support Technician II is the first point of contact for staff with computer, phone, printer and account problems. Fully remote. You can work from anywhere in the US. We send you a laptop and the accessories you need on day one.

Job duties:

• Keep ticket notes and time entries up to date.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Install and update approved software and remove anything unlicensed.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Write and update knowledge base articles for common problems.

Qualifications:

• Valid driver's license and reliable transportation for travel between sites.
• Experience with Active Directory user and group management.
• High school diploma or GED required. Associate degree in IT preferred.
• Customer service skills and patience with non-technical users.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Preferred qualifications:

• Meraki or Ubiquiti networking gear.
• Network+ or Microsoft MD-102 certification.
• Intune, Jamf or SCCM/MECM.
• ITIL 4 Foundation.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

The salary range for this role is $30.50 to $33.50 per hour. This range reflects base salary only.

Perks and benefits:

• Medical, dental and vision insurance.
• 401(k) with company match.
• 12 weeks of paid parental leave.
• Tuition reimbursement.

EOE. We participate in E-Verify.

We review applications on a rolling basis.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Green Consulting Group LLC.