IT Support Technician II

We process billions of card transactions a year for merchants, banks and software platforms. Institutional clients include pension funds, endowments and insurance companies. Founded in 1937, we now have 680 employees. The office closes early the day before major holidays.

Job summary

As IT Support Technician II at Gilchrist Investment Partners, you'll handle day-to-day IT requests for about 250 employees across two offices. Our headquarters is in New York City, and about a third of the team works remotely from other countries. You will be employed through our employer-of-record partner in Sweden, with a local contract and salary paid in local currency. You will need at least 4 hours of overlap with US Eastern time.

Duties

• Connect remote users to VPN and troubleshoot access issues
• Keep ticket notes and time entries up to date
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Escalate network, server and application problems to the right team with clear notes
• Track hardware inventory and warranty status in the asset system

Minimum qualifications

• 3-5 years of help desk or desktop support experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Familiarity with Microsoft 365 admin tasks
• Working knowledge of Windows 10/11 and basic macOS support
• Experience with Active Directory user and group management
• High school diploma or GED required. Associate degree in IT preferred
• Valid driver's licence and reliable transportation for travel between sites

Preferred qualifications

• ITIL 4 Foundation
• Network+ or Microsoft MD-102 certification

Compensation and benefits

• Performance bonus
• Paid sick days
• Public holidays observed per your country
• Annual team retreat
• Health insurance through our employer-of-record partner

Candidates must be eligible to work in Sweden.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gilchrist Investment Partners LLC.