IT Support Technician II

Frontier Software builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors. Since 1999, the company has sold practice management software to dental and veterinary clinics in the US. On-call rotates weekly and pays a flat stipend whether or not the pager goes off. This role opened up after a team member moved internally.

Our IT team closes around 600 tickets a month and needs one more person on the desk. This role is fully remote within the US.

What you'll do:

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Track hardware inventory and warranty status in the asset system
• Install and update approved software and remove anything unlicensed

What you'll need:

• 2+ years of help desk or desktop support experience
• Customer service skills and patience with non-technical users
• Working knowledge of Windows 10/11 and basic macOS support

Job Type: Full-time

Pay: $27.00 - $33.00 an hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Life insurance
• Employee assistance program

Schedule:

• Day shift

Experience:

• IT Support Specialist: 2 years (Required)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Frontier Software.