IT Support Technician II

Public utility commissions regulate rates and service standards. Pension plan for most employees.

Role overview:

As IT Support Technician II at Frontier Energy, you'll handle day-to-day IT requests for about 250 employees across two offices. Remote position. Most of the team is in New York City, but nobody is required to come in.

What you'll do:

• Connect remote users to VPN and troubleshoot access issues.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Write and update knowledge base articles for common problems.
• Lift and move equipment up to 50 lbs and work under desks when needed.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Keep ticket notes and time entries up to date.

Minimum qualifications:

• 3+ years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• Valid driver's license and reliable transportation for travel between sites.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Nice to have:

• Basic PowerShell scripting.
• Network+ or Microsoft MD-102 certification.
• Experience supporting healthcare, legal or manufacturing environments.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Salary range: $30.00-$34.50/hr

Pay and benefits:

• Health, dental and vision coverage starting on day one.
• 401(k) with company match.
• Paid sick leave.
• 12 weeks of paid parental leave.
• Home office stipend.

Frontier Energy provides equal employment opportunities to all employees and applicants.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Frontier Energy.