IT Support Technician II

We serve more than two million consumer, small business and commercial clients.

Job summary

As IT Support Technician II at First Coastal Bank, you'll handle day-to-day IT requests for about 250 employees across two offices. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. This position is on site in Parma.

Key responsibilities

• Fix printers, docking stations, monitors and conference room AV equipment.
• Install and update approved software and remove anything unlicensed.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Track hardware inventory and warranty status in the asset system.
• Keep ticket notes and time entries up to date.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.

Minimum qualifications

• 3+ years of help desk or desktop support experience.
• Familiarity with Microsoft 365 admin tasks.
• High school diploma or GED required. Associate degree in IT preferred.
• Ability to lift up to 50 lbs.
• Valid driver's license and reliable transportation for travel between sites.

What you get

Salary range: $28.00 - $32.00 an hour

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid time off.
• Health insurance.
• Tuition reimbursement.
• Health savings account (HSA) with employer contribution.
• Flexible spending account.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are unable to sponsor visas for this position.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at First Coastal Bank, LLC.