IT Support Technician II

EW Law Offices is a litigation firm handling personal injury, workers' compensation and wrongful death cases. Clients include hospitals, school districts and local governments.

Position summary:

Our San Antonio team is growing and we are hiring an IT Support Technician II. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. On site, San Antonio.

Key responsibilities:

• Fix printers, docking stations, monitors and conference room AV equipment.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Escalate network, server and application problems to the right team with clear notes.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.

Minimum qualifications:

• 3-5 years of help desk or desktop support experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Experience with Active Directory user and group management.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Pay and benefits:

The base pay range for this position is $27.00 - $31.50 an hour. Actual pay depends on experience, skills and location.

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• 11 paid holidays.
• Dental insurance.
• Life insurance.
• Overtime available.
• Employee assistance program.

Offers are contingent on a background check and drug screen.

Please include a short note on why this role interests you.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at EW Law Offices.