IT Support Technician II

Food services serve about 30,000 meals a day. Chiselline is a public school district with more than 40,000 students and 20,100 employees. Coaching and club stipends are paid on top of salary.

The position:

We are creating this position because the workload has grown. The IT Support Technician II is the first point of contact for staff with computer, phone, printer and account problems. Employment is through our payroll partner in the US. Salary is paid monthly in USD. You will need to be available during UK office hours, at least until 3:00 PM GMT. We ship you a laptop and accessories before your first day.

Key responsibilities:

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Install and update approved software and remove anything unlicensed
• Escalate network, server and application problems to the right team with clear notes
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Write and update knowledge base articles for common problems

Qualifications:

• Working knowledge of Windows 10/11 and basic macOS support
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• CompTIA A+ certification or equivalent hands-on experience
• High school diploma or GED required. Associate degree in IT preferred
• Customer service skills and patience with non-technical users

Nice to have:

• Experience supporting healthcare, legal or manufacturing environments
• Meraki or Ubiquiti networking gear
• Basic PowerShell scripting
• ITIL 4 Foundation

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Benefits:

• Public holidays observed per your country
• Annual salary review
• Flexible hours
• 24 days paid time off
• Health insurance through our employer-of-record partner

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A resume is enough to apply. Cover letters are optional.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chiselline.