IT Support Technician II

Headquarters is in Turin, a few miles from the original plant. Each plant has its own quality, maintenance and sanitation teams. Free product in the break room.

We're looking for an IT Support Technician II to join our team in Turin. This position supports our Turin office in person, with occasional travel to smaller sites.

Main duties

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Fix printers, docking stations, monitors and conference room AV equipment.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Write and update knowledge base articles for common problems.
• Keep ticket notes and time entries up to date.

Who you are

• 2-4 years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• Familiarity with Microsoft 365 admin tasks.
• High school diploma or GED required. Associate degree in IT preferred.
• CompTIA A+ certification or equivalent hands-on experience.
• Customer service skills and patience with non-technical users.

Preferred

• Intune, Jamf or SCCM/MECM.
• Meraki or Ubiquiti networking gear.
• Experience supporting healthcare, legal or manufacturing environments.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

What we offer

• Private health insurance.
• Training budget.
• Meal vouchers.
• Flexible remuneration plan.
• Overtime paid.
• Paid training.

This posting may close early if we receive enough applications.

Candidates must be eligible to work in Italy.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cedarvault Foods.