IT Support Technician II

We work with Fortune 500 companies, federal agencies and large health systems. Headquartered in New York City, the firm is employee-owned.

The role:

We are creating this position because the workload has grown. The IT Support Technician II is the first point of contact for staff with computer, phone, printer and account problems. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. You can work from home anywhere in the US. We have no office requirement. Clear written English is a must, as the team works across time zones.

Essential duties and responsibilities:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Lift and move equipment up to 50 lbs and work under desks when needed
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Install and update approved software and remove anything unlicensed
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Escalate network, server and application problems to the right team with clear notes

Qualifications:

• 2+ years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• Valid driver's license and reliable transportation for travel between sites
• CompTIA A+ certification or equivalent hands-on experience
• Familiarity with Microsoft 365 admin tasks

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Pay range: $36.00 - $41.00 per hour. Final offer will depend on experience.

Compensation and benefits:

• Medical, dental and vision insurance
• 401(k) with 4% match
• Paid sick leave
• Short- and long-term disability
• Life insurance

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

We read every application and reply within about a week.

Applicants must be authorized to work in the U.S.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at CCE Advisors Corp..