IT Support Technician II

Regional vice presidents oversee clusters of branches in Ohio and neighboring markets. We started in 1971 and have grown to about 920 people. Most internal hires started as recruiters and moved up.

The role

As IT Support Technician II at Briarrun Labour Services, you'll handle day-to-day IT requests for about 250 employees across two offices. You will be employed through our employer-of-record partner in France, with a local contract and salary paid in euros. Core hours are 9:00 AM to 1:00 PM US Eastern. You will need a reliable internet connection and a quiet place to work.

In this role you will

• Track hardware inventory and warranty status in the asset system
• Connect remote users to VPN and troubleshoot access issues
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Escalate network, server and application problems to the right team with clear notes
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Install and update approved software and remove anything unlicensed
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

Qualifications

• 3-5 years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• Experience with Active Directory user and group management
• Customer service skills and patience with non-technical users
• CompTIA A+ certification or equivalent hands-on experience

Preferred

• Meraki or Ubiquiti networking gear
• Experience supporting healthcare, legal or manufacturing environments

Schedule: Weekdays, 7:00 AM to 3:30 PM

What we offer

• Home office setup budget
• 24 days paid time off
• Annual learning budget
• Wellness allowance
• Monthly internet allowance
• Paid sick days

We are reviewing applications as they arrive, so apply early.

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Briarrun Labor Services.