IT Support Technician II

About Black Hills Employment Services:

Clients use us for temp-to-hire, direct hire and seasonal ramp-ups. Since 1988, the agency has supplied office and administrative temps to businesses in Illinois. We started in 1988 and have grown to about 120 people.

As IT Support Technician II at Black Hills Employment Services, you'll handle day-to-day IT requests for about 250 employees across two offices. You can work from home anywhere in the US. We have no office requirement. Please make sure you have a quiet place to work and a solid internet connection.

What you'll be doing:

• Track hardware inventory and warranty status in the asset system.
• Keep ticket notes and time entries up to date.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Write and update knowledge base articles for common problems.

Requirements:

• 3+ years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Valid driver's license and reliable transportation for travel between sites.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Perks and benefits:

Salary range: $36.00 - $45.00 an hour

• Medical, dental and vision insurance.
• 401(k) with a 100% match up to 5%.
• 11 paid holidays.
• Employee assistance program.
• Weekly pay.
• Uniforms provided.

We review applications on a rolling basis.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Black Hills Employment Services.