IT Support Technician II

About the job

Headquartered in Prague, the company has grown since 1984 by acquiring regional IT providers. Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites.

The role

Bittern Data Systems is looking for an IT Support Technician II to join a small, steady team. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. You can work from home anywhere in Czechia. We have no office requirement.

Your responsibilities

Connect remote users to VPN and troubleshoot access issues. Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID. Install and update approved software and remove anything unlicensed. Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers. Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

Qualifications

3+ years of help desk or desktop support experience. Familiarity with Microsoft 365 admin tasks. CompTIA A+ certification or equivalent hands-on experience. Valid driver's licence and reliable transportation for travel between sites.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Benefits

Overtime paid. Remote work allowance.

We may close this posting early once we have enough applications.

Candidates must be eligible to work in Czechia.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bittern Data Systems.